Homeowners can also unwittingly cause significant damage to hardwood floors. Improper cleaning or spills left too long can cause water damage. Grit from dirty floors can cause premature wear. High heels can create pockmarks. Pets can cause scuffs, and furniture can create scratches and gouges. Even when salespeople work hard to inform consumers of the proper care for hardwood flooring, they don't always listen or fully remember. Then when a problem occurs, once again the flooring company is called in to address the issue.
There is nothing more challenging when a particular type of hardwood floors that a consumer is wanting is not educated in all aspects of the wood species, proper application, and care. Consumer unrealistic expectations and complex installation issues make thorough sales training crucial. All of my sales personal and installers here at Schindler Carpet & Floors go through extensive teaching and training and proper installation applications with various manufactures and distributors.
A flooring sale does not end when the salesperson shakes hands with the homeowner. Installers can also make or break a wonderful hardwood experience with a flooring company. Nationwide there is a dearth, lack of seasoned experienced-skilled installers. The number one problem that we have in this industry is the lack of qualified professionals to install hardwood floors. It is important for the consumer to research companies who have great reputations that are certified with the BBB, have certified-skilled installers and carry proper insurance to cover any issues caused by the installation.